Issue: You launch Dell Mobile Broadband Manager (DMBM) or Dell ControlPoint Connection Manager, and you see the error: "Not Communicating," "No Device Found," or "Radio is Off." The application cannot initialize the mobile broadband card (often a DW55xx series from Sierra Wireless or Ericsson).

Windows 10/11: Action Center → Airplane mode must be OFF.

Open HyperTerminal or Putty on the Modem COM port (e.g., COM5) at 115200 baud. Send:

If you’ve completed all steps and still see "Not Communicating," the WWAN card has likely failed. Replacement DW5811e cards are available for $20–30 on eBay.

Some Dell utilities override radio state. Open Dell Power Manager → Wireless tab → Ensure WWAN is Enabled .

Manager Not Communicating - Dell Mobile Broadband

Windows 10/11: Action Center → Airplane mode must be OFF. dell mobile broadband manager not communicating

Open HyperTerminal or Putty on the Modem COM port (e.g., COM5) at 115200 baud. Send: Issue: You launch Dell Mobile Broadband Manager (DMBM)

If you’ve completed all steps and still see "Not Communicating," the WWAN card has likely failed. Replacement DW5811e cards are available for $20–30 on eBay. " "No Device Found

Some Dell utilities override radio state. Open Dell Power Manager → Wireless tab → Ensure WWAN is Enabled .