| Feature | Specification | | :--- | :--- | | | Printed as “Password” or “PIN” beneath a scratch-off panel (physical) or sent via SMS/Email (digital). | | Length | 12 or 16 characters (12 for standard cards; 16 for promotional/event cards). | | Character Set | Alphanumeric (A-Z, 0-9). | | Typical Grouping | XXXXX-XXXXX-XXXX (or XXXX-XXXX-XXXX-XXXX). | | Exclusions | Does not include vowels (A, E, I, O, U) or the number 0 (zero) to prevent misreading. Uses letter 'O' sparingly. |

For internal use only. Do not distribute to end-users as a guide to bypass security.

Garena (now known as Sea Limited for corporate branding, though the gaming platform retains the "Garena" name) uses prepaid cards as a method to top up "Shells" (virtual credits). The "Password" referred to by users is technically the 12- or 16-digit alphanumeric PIN . Internal Report: Garena Prepaid Card Password (PIN) Structure & Redemption Protocol Date: October 26, 2023 Prepared By: Digital Payments & Voucher Analysis Team Subject: Standardization of Garena Prepaid Card Password handling for customer support and retail activation. 1. Executive Summary The Garena Prepaid Card Password (herein referred to as the PIN ) is a unique, single-use code required to credit virtual currency (Garena Shells) to a user’s account. Misidentification of this password by users (e.g., confusing it with a login password) is the number one cause of failed redemptions. This report clarifies the physical format, security protocols, and troubleshooting for this PIN. 2. Physical & Digital Format The Garena Card Password follows a strict alphanumeric pattern.