One Tuesday morning, Leo’s phone froze on the photo gallery. His grandkids’ faces were stuck on the screen. The power button did nothing. The touch screen ignored his frustrated pokes. His phone wasn't dead—it was trapped .
He pressed the to select it.
Leo had saved his contacts to his SIM card and Google account. You should do the same before you need this guide. If you haven’t, a hard reset is the end of your personal data. Step 2: Power Down (The Forced Silence) Because the screen was frozen, Leo couldn’t use the normal “Power Off” menu. Instead, he pressed and held the Power button (on the right edge of the phone) for a full 30 seconds . How to Hard Reset NOKIA C110